Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, undamaged, and in its original packaging. You'll also need your order number as proof of purchase.
To start a return:
- Use the "Request Return" option from your order/account page, or
- Contact us on WhatsApp with your order number, or
- Email us at blessycartofficial@gmail.com
Once your return is approved, we will arrange a courier pickup from your address — no need to ship anything yourself. Pickup timing and details will be confirmed with you over WhatsApp.
Damages and issues
Please inspect your order as soon as it arrives, and contact us immediately (WhatsApp preferred for fastest response) if the item is defective, damaged, or if you received the wrong item, so we can resolve it quickly.
Exceptions / non-returnable items
The following cannot be returned:
- Items that have been used, opened, or show signs of wear
- Products missing original packaging
- Sale/clearance items marked as final sale
Exchanges
The fastest way to get what you want is to return your current item, and once the return is accepted, place a new order for the item you'd like instead.
Refunds
Since we offer Cash on Delivery, refunds are not automatically processed to a card — instead, once we receive and inspect your returned item, we will contact you on WhatsApp to arrange your refund via bank transfer. This is typically completed within 5-7 business days of us receiving the returned item.
If more than 10 business days have passed since your return was approved and you haven't received your refund, please contact us at blessycartofficial@gmail.com or via WhatsApp.